We're here to help: Call us at (785)786-2710

Our customer service team is available Monday through Friday 8:00AM-5:00PM EST.


Are replacement parts available for purchase?

Call our customer service team at (785)786-2710 to locate the appropriate part you need and place an order.

What business name will show on my credit card statement?

Savage Gear is a brand that is part of the Pure Fishing group of brands and companies. Please be aware that charges for your purchases will appear on your statement as being from ‘SP Pure Fishing’.

My credit card was charged but I didn’t get my order. What do I do?

When you place an order on, a temporary hold is placed on your credit card. This will show as “pending” on your credit card statement. Payment doesn’t actually process until your order ships. If for any reason your order doesn’t go through or ship, that pending payment will drop off your statement within a few days.

I placed an order on but still haven’t gotten my product. Where is it?

Throughout the order process you should receive two emails from us. The first confirms your order was successfully placed and provides your order number. Check to make sure you have this email. If you didn’t get it, we probably didn’t get your order.

The next email to arrive confirms shipment and includes a tracking number. Click on that number to go to the UPS website where you can follow your Savage Gear order on its way to you. If the package shows it has arrived but didn’t, or if the tracking information isn’t updating, it’s best to contact UPS directly to figure out next steps.

We’re here to help. So, if you haven’t received any emails, if you’re still confused about the status of your order, or if you just need to talk through some details – please call us at (785)786-2710. Our customer service team is available Monday through Friday 8:00AM-5:00PM EST.

The product I want is out of stock. How do I place an order?

Occasionally some of our most popular products sell through faster than we can make them. Rest assured we’re aware of all stocking issues and are working to get the item back on for purchase. Once that happens, you’ll see the “Out of Stock” message change to “In Stock.”

Do you deliver to P.O. Boxes?

Unfortunately, at this time we do not deliver orders to P.O. Boxes. We apologize for the inconvenience and are working to resolve it!


Thank you for ordering from You will receive a confirmation email upon placing an order on our website. After your order ships, a separate email will arrive confirming shipment. The shipping email includes a UPS tracking number, which you can click to review the status of your order. A signature is not required for orders to be delivered. Please contact customer service with additional questions related to your order.

UPS delivers Savage Gear orders during business days only (Monday-Friday), excluding holidays. Available shipping methods include: ground. Ground orders ship the next business day after they are placed.

Ground Shipping: Estimated to arrive within 7-10 business days

Shipping is offered within the 48 contiguous United States. At this time we do not ship internationally or to Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico or Guam. We also do not ship to PO Boxes. We apologize for this inconvenience and are working to resolve it.

We do not ship on holidays and recommend you place orders at least two weeks prior to the following dates to avoid issues – especially during the months of November and December.

If you have questions about our shipping policies or need additional assistance, please contact customer service at (785)786-2710 or submit an inquiry in the Contact Us form. Our team is available Monday through Friday 8:00AM-5:00PM EST.

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